Access To Care
Caring is our calling
At SpectraCare Health Systems, Access to Care serves as our dedicated call center and the welcoming first point of contact for individuals and families seeking mental health or substance use services—whether starting care for the first time or returning to treatment. Our compassionate and experienced specialists are ready to listen, assess your unique needs, and guide you toward the most appropriate services within our comprehensive system or the broader community. We treat every caller with the attention and support they deserve, ensuring seamless access to the high-quality care that sets SpectraCare apart.
Our Access to Care team is equipped to screen callers, determine immediate needs, schedule appointments, process referrals from hospitals or physicians, and connect you directly to the right resources. Services include:
- Scheduling initial appointments to begin treatment
- Immediate crisis intervention
- Information on community resources
- Connections to SpectraCare’s full continuum of treatment services
- Community-based programs
- Outpatient medical services
- Child and adolescent services
- Medical records support
- Insurance verification for eligible services
In alignment with best practices, SpectraCare prioritizes admission for individuals with substance use disorders in the following order: - Pregnant individuals with intravenous (IV) substance use
- Pregnant individuals with substance use disorders
- All other individuals with IV substance use
- Women with substance use disorders and dependent children
- All other individuals with substance use disorders
We are here to help—your call is the first step toward healing.
Comprehensive Care You Can Trust
At SpectraCare Health Systems, we are dedicated to transforming lives through comprehensive community mental health services. Covering a 5 county region, consisting of Houston, Dale, Henry, Barbour & Geneva counties of our team of experienced professionals delivers personalized care that is compassionate and effective. With a commitment to excellence and innovation, we empower individuals and families to achieve their mental health goals in a supportive and nurturing environment. Choose us for our proven track record, patient-centered approach, and unwavering dedication to enhancing the well-being of the communities we serve.